FAQs

Basic Questions

Our product catalogues covers the full range of surgical instruments for all surgical disciplines through it’s 6 concise catalogs. Such as:-

  • General Surgical Instruments
  • Dental Instruments
  • Orthopedic Instruments
  • Cardiovascular Instruments
  • Ophthalmology Instruments
  • Gynecology Instruments

Unisamed sells their products through authorized distributors. However, you can also direct purchases from Unisamed . This will be based on a separate agreement. Please contact our customer service.

Yes, Unisamed is certified with international standards and norms since 2015. For more details kindly you can visit our Certification Page.

Satisfied customers are our top priority. If you are not fully satisfied with any of our products for any reason, please contact our customer service immediately. We promise to find a suitable solution for your needs. Usually, we accept return shipments or exchanges only, if the product is neither used, nor sterilized and still in its original package.

There is no minimum order for accepted customer relations. We appreciate all opportunities to serve the needs of our customers. However, you should consider the costs such as those for international shipping, bank fees for money transfers, etc.

We provide warranty according to the law. If you would like the warranty period extended, please contact our customer service for further information. Our quality warranty certificate provides detailed information on the scope of protection, defect notification, on how to make claims, etc. We are happy to provide you the certificate on request.

Yes, scope of protection of our quality warranty is limited to the product’s use as intended. It does not include wear and tear, incorrect use or external effects. What the warranty covers and does not cover is detailed in our quality warranty certificate.

With its focus on international export, Unisamed is always interested in capable partners/distributors for all countries around the world. In case of interest, you may contact us at any time either through registration on our website or by contacting our customer service directly. You could expect our prompt reply.

Surgical Questions

Unisamed uses exclusively high-grade steels (rustproof, stainless) to manufacture its surgical instruments. On request, Unisamed offers to its clients an overview, of which type of steel is used for each group of instruments. This chart includes among others important information such as DIN-Norm, composition of steel, hardness of material. Furthermore, material certificates for each item are available.

Recommending complete surgical sets, including sterilization containers and baskets, if required, is one of Unisamed core competences. For the past many years, Unisamed has gained a vast experience in the making of surgical instruments. This makes us an ideal partner. Many of our recommended sets are also included in our catalogues and Websites. You can find the sets in our product data base. Customized adaptations to the sets are easily possible. Please don’t hesitate to ask our customer service.

Our website and our catalogues offer multiple search options. You can search for products by description, name, item no. . If you still cannot find an instrument, please don’t hesitate to ask our customer service for assistance.

TC respectively TUC stands for tungsten carbide. This is an extremely hard material (much harder than the regular stainless steel) and is used as inserts for example in scissors, needle holders or dressing forceps to make the working part of the instrument much more durable giving it an improved performance and an extended lifetime. For easy identification, all Unisamed instruments with TC/TUC inserts have a golden handle.

SC stands for Super Cut for Unisamed Scissors. These SC Scissors have one micro serrated blade, while the cut of the opposite side blade is sharpened in a special way. The combination of both makes the cut of the scissors very smooth and razor-like.

In future, we will no longer use black chrome coating for our “SuperCut“ Scissors. These scissors will be delivered with the following characteristics :
Tungsten Carbide : 1 golden ring handle (as usual) / 1 polished ring handle (instead of the black one)
Other scissors : 1 sandblasted ring handle (instead of black)

If you would like to order our absolute top quality high-end scissors, you can combine the SC scissors with a TUC insert. Such scissors are indicated by a golden and a black ring.

Due to the fact, that the main parts of surgical instruments are still “handcrafted”, it can lead to some minor variations in the appearance of instruments. Particularly from one manufacturing lot to another, such small deviations may be present; however, they do not influence in any way the function of the instrument.

 

Yes, all Unisamed instruments are delivered passivated. Passivation is an additional treatment to the surface of instruments after final finishing. The use of special passivation fluid and ultrasonic bath provides an additional layer of protection on the surface of the instrument to prevent corrosion and rust.

 

With a Product Range of more than 16,000 different products, Unisamed already offers a huge variety of instruments, which generally cover all needs. However, if you need any modification, please contact our customer service, who will check the feasibility of manufacturing such customized product.

Maintenance |Cleaning | Sterilization

Detailed instructions for use for surgical instruments and containers are available on our website. This manual describes in detail how to reprocess and maintain our products. Furthermore, a paper copy of the manual is enclosed with each shipment sent by Unisamed.

CSSD is an acronym for Central Sterilization Service Department, sometimes also abbreviated CSD. This important department within the hospital organization is generally responsible for cleaning, sterilizing and maintaining all instruments used in the operating theatre.

Yes, indeed, there are many different options, how to sterilize an instrument. The two main categories can be split into a) physical sterilization methods and b) chemical sterilization methods. Unisamed instructions for use describe in detail the different methods within each category. The internationally recognized standard method is the physical method, which is the steam sterilization by fractionated vacuum at a defined working temperature . This is also, what Unisamed Recommends.

Any sterilization method, mentioned in our instructions for use, is suitable for Unisamed surgical instruments. However, we strongly recommend steam sterilization by fractionated vacuum at a defined working temperature.

It is mandatory to clean instruments properly prior to sterilisation. Any surgery could leave residues on the instruments such as blood, bone, skin, or tissue. These residues must be removed from the instruments before sterilization. Otherwise; they could cause damage to the instrument. The instruments can be cleaned manually (brush), by machine or ultrasound. If possible, instruments should be disassembled or at least cleaned in their open stage. Please refer to the instruction for use.

Even brand new and unused instruments need to be cleaned and rinsed thoroughly before sterilization. There might be residues on the instrument from manufacturing, packaging or handling. That is why cleaning before sterilization is highly recommended for brand new instruments. Please refer to the instruction for use.

Before any use, instruments need to be checked and examined for cracks, breaks or any corrosion. Moving parts and working tips need to be checked, too. Instruments with joints need to be lubricated. This will reduce friction and keep the action of the instrument light, delicate and smooth. Furthermore, it extends the lifetime of the instrument. Please refer to the instruction for use.

During reprocessing procedures, lubricants are generally removed from instruments. Therefore, instruments with moving parts could become stiff in their action and need to be lubricated regularly before sterilization.

Packing | Payment | Delivery | Samples

Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

For payment more than USD 5000 you can deposit 50% as Advance, and 50% before delivery.

and for payment Transection you can pay by PayPal, Visa Card, Master Card, Bank Transfer (T/T), Western Union and Money Gram.

EXW, FOB, CFR, CIF, DDU and Door to Door Delivery by DHL Express.

Generally, it will take 14 to 30 days after receiving your advance payment. The specific delivery time depends on the Availability of items in Stock and the quantity of your order.

Yes, you can can track your order status when your order will dispatch your will receive tracking number from Customer Service.

Yes, we have 100% test before deliver

Yes, we can produce by your samples or technical drawings.

We can Provide you the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.